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Jobs at KERN

Account Supervisor

Location: Woodland Hills, CA

Department: Client Services - OTT

Type: Full Time

Min. Experience: Manager/Supervisor


This is an Account Management position, 100% client facing. You must possess a strong sense of ownership over everything you do. You have an entrepreneurial spirit, a ton of autonomy, and come to the table with three creative solutions to any one problem. Anything you’re lacking in experience you make up for with your enthusiasm and a knack for just figuring it out. You’re someone who can face an enormous business challenge and calmly think, “How are we going to crush this?”


You’ll work with your Account team to facilitate discussions, provide strategic recommendations, and execute a high volume of results-driven creative work— digital email. You’ll keep tabs on our clients’ business objectives and help make sure we’re exceeding every expectation. In short, you help make our clients happy and our creative ideas real.


Manage client projects from kick-off to post mortem; seek, share and deliver information effectively to all involved departments (creative, media, IT and production).

Facilitate briefing meetings, prepare presentation materials for project launches, create and traffic project tasks, track progress, maintain schedules and budgets, set up creative reviews, secure approvals, QC work, and communicate changes of plan.

But that’s not all.

Develop and maintain a strong understanding of assigned clients’ business as well as the industry they operate within, allowing meaningful contribution on trends, best practices, and overarching optimization of strategic efforts.

Most importantly ensure everything that leaves the agency—from an email to a final campaign, and everything in between—is:

Something you are sincerely proud of and:
In the best interest of both our clients and the agency


  • BA or higher in related field
  • Minimum [6-8] years of client experience (agency setting a plus)
  • Proven experience on fast-paced accounts— B2C
  • Very strong leadership and communication skills, both written and oral, with a natural ability to lead teams and drive process forward
  • Knowledge of Email marketing
  • Willingness to proactively ‘make it happen’; the ability to get work done without being micro-managed
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